Close
Search
Searching...
No results
    Lifecycle Service
    MSA Support
    Back
    Support Contract (MSA Support)

      Fast help thanks to MSA Support

      Wherever you are in the world: one call is sufficient and Krones will help you with all questions about your machines – seven days a week, 24 hours a day. The Modular Service Agreement (MSA) support is even more practical and faster: your requests will be processed more quickly and you will receive feedback from a Krones Service Line employee within an hour at lower package prices. The administration effort is also reduced, as all relevant data is already stored at Krones. So you don't have to waste time and can fully focus on getting your production up and running again.
      In addition to the known services, Krones now offers Augmented Reality Support Argos. This means that with the aid of smart glasses you can receive immediate assistance from a Krones support specialist on your very own machine – as if he were right next to you on site. 

      Benefits to you:

      • 24-hour availability: per phone, via Remote Service or by means of Augmented Reality Support
      • Faster reaction possible as customer data is already stored
      • Cost savings through lower package prices
      • Augmented Reality Support Argos: increased performance and faster problem solution by immediately checking the success of the activities performed
      Download
      Download brochure MSA Support
      0.26 MB, .pdf
      Download brochure Modular Service Agreements
      0.19 MB, .pdf

      GRS: Global Remote Service

      GRS: Global Remote Service

      The GRS platform is an integrated state-of-the-art platform managed centrally by Krones. It forms the basis for the remote monitoring and service (remote service) of your Krones machines and lines that meets the highest safety standards.

      • Protocols and encryption according to the state of the art
      • Secure two-factor authentication for the technician's login on the platform
      • Traceability: every connection gets recorded
      • Legally compliant documentation of remote service accesses

      Digitalization – but secure!


      How can we help you?

      Additional information
      Download
      Do you have any questions?
      Contact
      Krones nearby you
      Service network
      Come and visit us
      Events
      kronesEN
      kronesEN
      0
      10
      1